Home / Services / Program Management / Troubled Project and System Recovery
Troubled Project and System Recovery
Troubled project and system recovery
We assess the status and business impact of a delayed program or a live system that is not working as it should. We clarify priorities and recovery options, and manage execution of the agreed plan on your side.
Recovery logExample view
Disrupted process
Transfer of orders to the downstream system
Reason for priority
Affects pending work in operations
First action
Confirm the error conditions with the business unit and technical team
Responsibility
The technical team fixes; akademiDX coordinates the plan
Verification: check of the transfer and the business outcome→
01 / Problem
Sound familiar?
0/ 3 sound familiar
Check the ones that sound familiar.
02 / Scope
What do we need to recover?
| Context | Focus of the review | Direction of the work |
|---|---|---|
| Ongoing program | Scope, plan, deliverables, decisions and team/vendor dependencies | Re-establish workable priorities, responsibilities and the plan |
| Serious disruption in a live system | Affected workflows, incident/transaction logs, open technical and process issues | Prioritize the issues affecting operations and coordinate fixes and verification |
Depending on scope, technical fixes are made by the relevant system integrator, product vendor or an authorized specialist team. akademiDX takes on the planning, coordination, decisions and tracking of the recovery work. Routine application maintenance and support are not automatically part of this scope.
The initial review and recovery responsibilities are defined in the recovery proposal; you do not need to buy another assessment service first.
03 / How we work
Step by step
1
Step 1 / 4
Status and business impact
We review the plan, open issues and available evidence and compare the picture with the teams involved. We separate out business impact, critical dependencies and points that cannot be verified.
2
Step 2 / 4
Recovery options and plan
We define first priorities, the work to be done, responsible roles and decisions needed. If a change in scope or schedule is required, we present the options for client leadership to decide.
3
Step 3 / 4
Execution and verification
We coordinate the agreed plan, have the relevant teams follow through on fixes and track verification results with the business units. We make the impact of new findings on the plan visible.
4
Step 4 / 4
Handover and continuation
We assess the status against the recovery and handover criteria set at the start, and hand over remaining risks, open work and responsibilities to the ongoing management or operations team.
04 / Deliverables and business value
What do you get?
✓Priority issues, their basis, business impact and review limits.
✓A recovery plan with options, assumptions and decisions needed stated clearly.
✓Action tracking with responsible roles, target dates and dependencies.
✓A management report showing execution and verification status.
✓A continuation/handover plan with remaining work and responsibilities.
Value
Through a shared plan, you see which issue to address first, which decision is expected from whom and how recovery will be tracked.
Recovery logExample
| Field | Content |
|---|---|
| Disrupted process | Transfer of orders to the downstream system |
| Evidence to review | Failed transaction samples and related integration logs |
| Reason for priority | Affects pending work in operations |
| First action | Confirm the error conditions with the business unit and technical team |
| Responsibility | The technical team carries out the fix; akademiDX coordinates dependencies and the plan |
| Validation | Check the transfer and business outcome in the agreed scenarios |
Example recovery log.
05 / Why akademiDX?
We bring the business side of the program, technical teams and vendors together in a shared recovery plan.
We have experience supporting the recovery of an S/4HANA program at a global consumer goods company. We address priorities based on available evidence, business impact and verification results, and clearly separate who will carry out the technical fixes.
S/4HANA programEvidence-based prioritiesClear division of work
06 / Frequently asked questions
Common questions
Other services in Program Management
How can we get started?
Which business impact do we need to address first?
Tell us about the current issue, the status of the program or system and the business impact, and let's clarify the scope of the initial review together.
or send an email: info@akademidx.com.tr
What we need to start
Current plan
Issue logs
Relevant deliverables and test samples
Vendor responsibilities
Business unit assessments
Home / Services / Program Management / Troubled Project and System Recovery
Troubled Project and System Recovery
Troubled project and system recovery
We assess the status and business impact of a delayed program or a live system that is not working as it should. We clarify priorities and recovery options, and manage execution of the agreed plan on your side.
Recovery logExample view
Disrupted process
Transfer of orders to the downstream system
Reason for priority
Affects pending work in operations
First action
Confirm the error conditions with the business unit and technical team
Responsibility
The technical team fixes; akademiDX coordinates the plan
Verification: check of the transfer and the business outcome→
01 / Problem
Sound familiar?
{{probCount}}/ 3 sound familiar
Check the ones that sound familiar.
You're in the right place. Below you can see how we approach this work. Explore the scope →
02 / Scope
What do we need to recover?
| Context | Focus of the review | Direction of the work |
|---|---|---|
| Ongoing program | Scope, plan, deliverables, decisions and team/vendor dependencies | Re-establish workable priorities, responsibilities and the plan |
| Serious disruption in a live system | Affected workflows, incident/transaction logs, open technical and process issues | Prioritize the issues affecting operations and coordinate fixes and verification |
Depending on scope, technical fixes are made by the relevant system integrator, product vendor or an authorized specialist team. akademiDX takes on the planning, coordination, decisions and tracking of the recovery work. Routine application maintenance and support are not automatically part of this scope.
The initial review and recovery responsibilities are defined in the recovery proposal; you do not need to buy another assessment service first.
03 / How we work
Step by step
1
Step 1 / 4
Status and business impact
We review the plan, open issues and available evidence and compare the picture with the teams involved. We separate out business impact, critical dependencies and points that cannot be verified.
2
Step 2 / 4
Recovery options and plan
We define first priorities, the work to be done, responsible roles and decisions needed. If a change in scope or schedule is required, we present the options for client leadership to decide.
3
Step 3 / 4
Execution and verification
We coordinate the agreed plan, have the relevant teams follow through on fixes and track verification results with the business units. We make the impact of new findings on the plan visible.
4
Step 4 / 4
Handover and continuation
We assess the status against the recovery and handover criteria set at the start, and hand over remaining risks, open work and responsibilities to the ongoing management or operations team.
04 / Deliverables and business value
What do you get?
✓Priority issues, their basis, business impact and review limits.
✓A recovery plan with options, assumptions and decisions needed stated clearly.
✓Action tracking with responsible roles, target dates and dependencies.
✓A management report showing execution and verification status.
✓A continuation/handover plan with remaining work and responsibilities.
Value
Through a shared plan, you see which issue to address first, which decision is expected from whom and how recovery will be tracked.
Recovery logExample
| Field | Content |
|---|---|
| Disrupted process | Transfer of orders to the downstream system |
| Evidence to review | Failed transaction samples and related integration logs |
| Reason for priority | Affects pending work in operations |
| First action | Confirm the error conditions with the business unit and technical team |
| Responsibility | The technical team carries out the fix; akademiDX coordinates dependencies and the plan |
| Validation | Check the transfer and business outcome in the agreed scenarios |
Example recovery log.
05 / Why akademiDX?
We bring the business side of the program, technical teams and vendors together in a shared recovery plan.
We have experience supporting the recovery of an S/4HANA program at a global consumer goods company. We address priorities based on available evidence, business impact and verification results, and clearly separate who will carry out the technical fixes.
S/4HANA programEvidence-based prioritiesClear division of work
06 / Frequently asked questions
Common questions
{{q.a}}
Other services in Program Management
How can we get started?
Which business impact do we need to address first?
Tell us about the current issue, the status of the program or system and the business impact, and let's clarify the scope of the initial review together.
or send an email: info@akademidx.com.tr
What we need to start
Current plan
Issue logs
Relevant deliverables and test samples
Vendor responsibilities
Business unit assessments