Home / Services / Adoption and Change / Digital Adoption / Adoption Pilot
Adoption Pilot
Adoption Pilot: usage and value after go-live
We run an Adoption Pilot in a live application with a selected user group and critical workflows. We add guidance to the steps where users get stuck, measure the change in business results and decide on the next step together.
Pilot assessmentExample view
Role / workflow
Purchasing specialist · requisition creation
Intervention
Contextual guidance on the request type field
Primary business KPI
Requests completed without correction
Accountable role
Purchasing process owner
Next-step decision: expand · improve · stop→
01 / Problem
Sound familiar?
0/ 3 sound familiar
Check the ones that sound familiar.
02 / Scope
How do we start with an Adoption Pilot?
First, we select an application with business impact and a measurable problem. We clarify the user group, priority workflows, and the client-side business and application owners. The pilot scope and success criteria are agreed before we start.
| Engagement | Goal and scope | At the end |
|---|---|---|
| Adoption Pilot | Test the guidance and measurement approach on selected live applications/workflows | Pilot findings and next-step decision |
| Implementation project | Roll out the platform and role-based content within the agreed scope | Implementation, tested content and handover of content ownership |
| Managed service | Operate content based on usage data and application changes | Maintenance, improvement and regular adoption reporting, per scope |
Expanding the implementation or a managed service after the pilot is scoped separately. The pilot is not an automatic subscription or a commitment to expand. Whatfix products are provided with licenses as needed, together with akademiDX services.
03 / How we work
The pilot step by step
1
Step 1 / 4
Selection and baseline
We define the application, role group and workflows, along with the primary business KPI, data source, measurement period and owner.
2
Step 2 / 4
Guidance and rollout
We prepare guidance for the selected steps and, where needed, hands-on learning content, and publish it with business owner approval.
3
Step 3 / 4
Monitoring and improvement
We review usage data, business records and feedback together. We fix content issues and escalate process or access issues to the relevant client owner.
4
Step 4 / 4
Assessment and next-step decision
We compare the baseline with the final measurement and evaluate the options: expand, improve the pilot or not expand.
04 / Deliverables and business value
What do you get at the end of the pilot?
✓Scope and baseline for the selected user group and workflows.
✓Tested and approved guidance/learning content that fits the scope.
✓An assessment covering the baseline, final measurement, observed change and data limitations.
✓Open process/access issues, content maintenance needs and accountable roles.
✓Next-step options and, if any, expansion priorities.
Value
The steps where users get stuck and the change in business results become visible within the same measurement framework.
Pilot assessment structureExample
| Field | Content |
|---|---|
| Role / workflow | Purchasing specialist / purchase requisition creation |
| Starting question | Is the request type being selected correctly? |
| Intervention | Contextual guidance on the request type field |
| Primary business KPI | Share of requests completed without correction |
| Data source | Request/transaction records; guidance and usage analytics as supporting data |
| Next-step decision | Expand if the pre-agreed target is met with sufficient data; review/improve if the result is unclear |
Example pilot assessment structure. We don't treat higher usage alone as proof of ROI.
05 / Why akademiDX?
We measure success not by click counts, but by a business KPI with a clear owner.
As an authorized Whatfix partner, we choose guidance, simulation and analytics based on need, and define content ownership and update responsibility at the start. Our ready-made guidance library for standard SAP GUI transactions can speed up the start.
Authorized Whatfix partnerMeasured by business KPIsSAP GUI library
06 / Frequently asked questions
Common questions
Other services under Adoption and Change
How can we get started?
Which workflow should we start with?
Tell us about your live application and the work users struggle with; let's assess together whether a pilot is a good fit.
or send an email: info@akademidx.com.tr
What we need to start
A live application
User group and critical workflows
Business and application owners
Data for the baseline
Home / Services / Adoption and Change / Digital Adoption / Adoption Pilot
Adoption Pilot
Adoption Pilot: usage and value after go-live
We run an Adoption Pilot in a live application with a selected user group and critical workflows. We add guidance to the steps where users get stuck, measure the change in business results and decide on the next step together.
Pilot assessmentExample view
Role / workflow
Purchasing specialist · requisition creation
Intervention
Contextual guidance on the request type field
Primary business KPI
Requests completed without correction
Accountable role
Purchasing process owner
Next-step decision: expand · improve · stop→
01 / Problem
Sound familiar?
{{probCount}}/ 3 sound familiar
Check the ones that sound familiar.
You're in the right place. Below you can see how we approach this work. Explore the scope →
02 / Scope
How do we start with an Adoption Pilot?
First, we select an application with business impact and a measurable problem. We clarify the user group, priority workflows, and the client-side business and application owners. The pilot scope and success criteria are agreed before we start.
| Engagement | Goal and scope | At the end |
|---|---|---|
| Adoption Pilot | Test the guidance and measurement approach on selected live applications/workflows | Pilot findings and next-step decision |
| Implementation project | Roll out the platform and role-based content within the agreed scope | Implementation, tested content and handover of content ownership |
| Managed service | Operate content based on usage data and application changes | Maintenance, improvement and regular adoption reporting, per scope |
Expanding the implementation or a managed service after the pilot is scoped separately. The pilot is not an automatic subscription or a commitment to expand. Whatfix products are provided with licenses as needed, together with akademiDX services.
03 / How we work
The pilot step by step
1
Step 1 / 4
Selection and baseline
We define the application, role group and workflows, along with the primary business KPI, data source, measurement period and owner.
2
Step 2 / 4
Guidance and rollout
We prepare guidance for the selected steps and, where needed, hands-on learning content, and publish it with business owner approval.
3
Step 3 / 4
Monitoring and improvement
We review usage data, business records and feedback together. We fix content issues and escalate process or access issues to the relevant client owner.
4
Step 4 / 4
Assessment and next-step decision
We compare the baseline with the final measurement and evaluate the options: expand, improve the pilot or not expand.
04 / Deliverables and business value
What do you get at the end of the pilot?
✓Scope and baseline for the selected user group and workflows.
✓Tested and approved guidance/learning content that fits the scope.
✓An assessment covering the baseline, final measurement, observed change and data limitations.
✓Open process/access issues, content maintenance needs and accountable roles.
✓Next-step options and, if any, expansion priorities.
Value
The steps where users get stuck and the change in business results become visible within the same measurement framework.
Pilot assessment structureExample
| Field | Content |
|---|---|
| Role / workflow | Purchasing specialist / purchase requisition creation |
| Starting question | Is the request type being selected correctly? |
| Intervention | Contextual guidance on the request type field |
| Primary business KPI | Share of requests completed without correction |
| Data source | Request/transaction records; guidance and usage analytics as supporting data |
| Next-step decision | Expand if the pre-agreed target is met with sufficient data; review/improve if the result is unclear |
Example pilot assessment structure. We don't treat higher usage alone as proof of ROI.
05 / Why akademiDX?
We measure success not by click counts, but by a business KPI with a clear owner.
As an authorized Whatfix partner, we choose guidance, simulation and analytics based on need, and define content ownership and update responsibility at the start. Our ready-made guidance library for standard SAP GUI transactions can speed up the start.
Authorized Whatfix partnerMeasured by business KPIsSAP GUI library
06 / Frequently asked questions
Common questions
{{q.a}}
Other services under Adoption and Change
How can we get started?
Which workflow should we start with?
Tell us about your live application and the work users struggle with; let's assess together whether a pilot is a good fit.
or send an email: info@akademidx.com.tr
What we need to start
A live application
User group and critical workflows
Business and application owners
Data for the baseline