Whatfix Product Analytics

Lets you analyze the steps users take in a supported application and where they struggle. Event, flow and cohort analysis provide a basis for deciding which experience needs improving.

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Whatfix Product AnalyticsAuthorized Whatfix partner

Event

User events with AutoCapture

Flow

Paths taken and drop-off points

Cohort

Cohort comparison

Action

Guidance · content · process

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01 / Capabilities

What does it analyze?

AutoCapture

Captures user events; events can be defined without code, though the initial setup may require technical involvement.

Session Replay

Lets you replay selected sessions; masking and exclusion options are available.

AI insights

Highlights unusual changes and flows that need attention; the cause is validated separately.

Cohorts and triggering

Compares groups by behavior; with the right integration and feature scope, can be used for targeted guidance.

Surveys

Collects short in-app feedback.

Cross-application visibility

Supports analyzing usage across supported applications with tracking in place.

02 / Event and flow analysis

How is it different from DAP analytics?

Guidance analytics assesses interactions such as views of help content and guided flows. Product Analytics focuses on analyzing user events and the paths users take in the application.

A drop-off point found in the analysis can feed into guidance, content or process improvements; the action and license scope are defined separately.

03 / Data and setup conditions

We define the data scope from the start

Collected events, user identifiers and session recordings depend on the chosen setup and settings. Session replay offers masking and exclusion options.

We assess the fields to capture, access and your organization's data requirements together with the relevant teams.

04 / With akademiDX

For the priority task, we define the primary indicator, supporting metrics, the baseline and the accountable business owner. We turn findings into content, guidance or process actions, and reassess the change at agreed intervals.

We address the business data needed for transaction accuracy and financial benefit separately; increased usage alone is not proof of return on investment.

Authorized Whatfix partnerIndicators with clear ownersFrom finding to action

05 / Frequently asked questions

Common questions

Under Digital Adoption Platform

Whatfix DAPIn-app guidance in the flow of work→Whatfix MirrorSimulated practice without touching the live system→All Digital Adoption PlatformBack to the category page→

How can we get started?

At which step does usage break down?

Let's discuss your application, the critical task and the data you have, and define the measurement scope and the first question to investigate.

Let's talk about your Whatfix analytics needs →All areas of expertise

or send an email: info@akademidx.com.tr