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Service area 03 · Adoption and Change
We help make your new system and AI tools part of everyday work.
We identify how the change affects users' work and design communication, training and in-app support by role. We monitor usage data to improve support and content on a regular basis.
Adoption cycleContinuous improvement
1 · Roles and needs
Priority roles and tasks
2 · Readiness and rollout
Learning and guidance
3 · Usage and feedback
Usage data and feedback
4 · Improvement and ownership
Updated needs and content
The cycle returns to step one→
01 / Services in this area
At what point in the change do we step in?
When moving to a new system, when usage is falling short or when AI tools are being rolled out: four services that work together as needed.
Point of change
1Pre-go-live readiness
2Go-live
3Post-go-live usage
Service 01
Change Management
Service 02
Training Management
Service 03
Digital Adoption
Service 04
AI Adoption
Service 01Digital AdoptionIn-app guidance, usage analytics and content operations for critical workflows. Delivered as an implementation or a managed service.Explore the service →Service 02AI AdoptionEmbedding AI tools into roles and processes: use cases, user support and adoption measurement.Explore the service →Service 03Change ManagementStakeholders, change impacts, communication, a local support network and user readiness.Explore the service →Service 04Training ManagementRole-based learning needs, hands-on training, content development and training logistics.Explore the service →
We scope the services together or separately to fit your needs; not every engagement includes all four.
02 / How we work
An adoption model that learns from usage
1→
Roles and needs
We identify user groups, the impact of the change and critical workflows. We clarify the baseline and success criteria.
Carried to the next step: Priority roles and tasks
2↓
Readiness and rollout
We prepare users through communication and role-based learning, using simulation where suitable and in-app guidance on the job.
Carried to the next step: Learning and guidance
4↑
Improvement and ownership
We update content, guidance and learning support based on findings, and set up maintenance ownership and an operating rhythm.
Carried to the next step: Updated needs and content
3←
Usage and feedback
We track completion of critical tasks, the steps where users get stuck and user feedback.
Carried to the next step: Usage data and feedback
↻ Continuous improvement
03 / Deliverables
What do you get?
✓Roles and user groups, priority workflows.
✓Change impact and communication plan; learning and support needs.
✓Depending on scope, in-app guides, help content and hands-on learning scenarios.
✓Adoption indicators with baselines and owners; findings and improvement actions.
✓Responsibilities for content approval, updates, version control and regular review.
04 / Measurement
How do we measure success?
We do not judge success by training attendance or guide views alone. Where suitable data exists, we track indicators such as critical task completion, processing time, errors or rework, and support tickets together. We do not treat higher usage on its own as proof of return on investment.
One row from a measurement planExample
| Role | Critical task | Indicator | Data source | Decision rule | Owner |
|---|---|---|---|---|---|
| Procurement specialist | Creating a purchase requisition | Error-free task completion rate | In-app analytics | If progress falls short, guidance, process or access issues are reassessed. | Process owner |
05 / Platform
What do we use Whatfix for?
| Product | Used for |
|---|---|
| Whatfix DAP | Step-by-step guidance and contextual help inside the application where users do their work. |
| Whatfix Mirror | Simulation, task practice and assessment for suitable web application scenarios; AI-assisted role-play where the scope allows. |
| Whatfix Product Analytics | Understanding where users struggle in the application, where flows break off and how adoption is trending. |
Products and features are selected based on application compatibility, technical conditions and license scope. Not every engagement includes every product.
Accelerator
Guidance library for standard SAP GUI transactions
We tailor and test the content to the client's processes. Custom Z screens and organization-specific transactions are assessed separately.
Adoption Pilot
Start with a limited pilot in your live application.
We select a critical user group and workflows, measure the baseline and monitor pilot usage. Together we review the findings and options for expansion.
Let's discuss an Adoption Pilot →Other service areas
Let's talk
Let's plan adoption together.
Let's talk about your user groups, critical workflows and priorities, and agree on the right first step for a pilot or readiness work.
or send an email: info@akademidx.com.tr